Need Help? FAQ and How-to Videos

In case you are lost, we have put together this page with the frequently asked questions (FAQ) as well as some basic instructions and videos showing the How-to instructions.

If you cannot find what you are looking for, you can always send us an e-mail at info@kinskytrio.cz. We will be happy to help.

How-To

How To Register As the Pellegrina Website Member

In this short video (3:25), you will learn how to register as a Pellegrina website member (getting the username and password) and how to log in and log out. We will show you the whole process in a few minutes. The registration will get you into Members Section. This is not the enrollment for the actual music course, but it is the first necessary step.

How to register to the Pellegrina website

How To Apply for the Pellegrina Music Course

In this short video (4:00), you will learn how to enroll for the music course – how to fill in the application form. We will show you the whole process in a few minutes. The application is accessible only from the Members Section, so you need to log in first . If you do not have the username and password yet, you are welcome to register first. It is free. There is another video which will show you how to register as a Pellegrina website member.

How to apply for the music course

Frequenty Asked Questions (FAQ)

What is Pellegrina?
Pellegrina is a name for the summer chamber music course for both amateur and professional players. You can find the details on the What is Pellegrina page.
How can I participate in the music course?
Log in into the Members Section. If you are not a member yet, please register first. It is free and and you can cancel it in the future, if you decide so. You will be granted the access to the Members Section, which is there to make the data of our members safe. There, you can click on the “Apply for Pellegrina…” link and fill in the form. The courses are not free (on contrary to the website membership). We have videos to show you how to register and how to apply for the music course.
Can I stay in touch with you without registering?
Yes, you can. Just subscribe to our newsletter. It is free, and we send usually not more than ten newsletters per year, so we will not spam you. The link for subscription can be found in the menu.
I started to register, but I did not receive the e-mail with the confirmation link
You can try to look at your e-mail spam folder. Also, it usually takes a few minutes for the e-mail to arrive. In case it does not come at all, please, send us an e-mail at info@kinskytrio.cz
I cannot finish the registration, my confirmation link doesn’t work.
Please, send us an e-mail at info@kinskytrio.cz. We will get in touch with you and solve it.
I cannot register: my e-mail has already been used but I never registered before
Please, send us an e-mail at info@kinskytrio.cz. We will get in touch with you and solve it.
I don’t remember my username
Never mind, you can use your e-mail address instead.
I have lost my password
Don’t worry. If you remember the e-mail address you are registered with, you can reset your password by yourself. In the bottom part of the login window, there is a link for that. If you cannot find it, send us an e-mail at info@kinskytrio.cz. We will guide you.
I want to unsubscribe from the mailing list
If you are a registered member, please log in, go to the My Profile page and scroll down to “Your Newsletter Subscription”. Uncheck the box and Update your choice. You are done. If you are not a registered member, you can click the link at the bottom of your newsletter. In any case, you can always send an e-mail to info@kinskytrio.cz with a subject “UNSUBSCRIBE”.
I have unsubscribed from the mailing list but I am still getting some e-mails
If you are a registered member, please keep in mind that we can send you e-mails regarding your membership account no matter if you subscribe or unsubscribe the newsletter. If you do not want to hear from Pellegrina never ever again, we will feel very sorry, but it is your right to do so. In such case, we will close your membership account and delete your data for you. If this is what you want, write an e-mail to info@kinskytrio.cz please.